Guarantees, Terms and Conditions

Patches Express was founded on a strong belief that our customers are the reason for
our success. We back each and every custom product we manufacture with outstanding
customer service practices, and our 100% quality guarantee.

Each order is created through a team effort. You are a very important part of our team.
We rely on you for vital information in order to produce the specific custom products
(lapel pins, embroidered patches, lanyards, challenge coins, buttons, badges, key chains
and other promotional products) you want. While we are working together, we each have
responsibilities. For your convenience, we have included these responsibilities below.
Please take a moment to read them. These are the terms and conditions that govern all of
our sales. Feel free to contact us if you have any questions.

Patches Express is responsible for:

  • Standing behind our products 100%. Patches Express backs each and every
    product we manufacture with our 100% Quality Guarantee. We will replace (at no
    additional charge to you) any defective custom product. We only require that you
    submit your written claim of defective product to us within 30 days of receipt. For
    purposes of this Agreement, the term “defect” or “defective” means a
    manufacturing error.

  • Giving you accurate information. Prior to starting production, you will receive
    via e-mail a digital proof of your final custom-made product. This high-quality
    digital proof will allow you to spell check, verify color, size and make any
    additional changes or corrections prior to starting production. The “size” of your
    lapel pin is determined by measuring the widest or tallest point of your design.

  • We use the Pantone (PMS) color matching system, and it is important that you
    indicate your color choices using Pantone PMS numbers. For additional
    information regarding the Pantone (PMS) color matching system, visit the
    Pantone site at In addition, because all computer monitors/
    printers do not display colors in the same way, you should confirm your color
    choice by consulting a Pantone (PMS) color book/chart, which are available at
    most art supply stores and some libraries.
    All Pantone (PMS) numbers will be
    listed on the proof so that you can verify them easily.

  • Confirming your order. Prior to production, you will receive an order
    confirmation letter via email. This order confirmation will contain (1) written
    specifications of your order (including pricing, type, size, quantity, colors, and the
    estimated production time), (2) a finalized digital proof (incorporating any
    additional changes or corrections), and (3) a link to our terms and conditions
    page. If the written specifications/finalized digital proof meet your satisfaction,
    just send us your approval via reply e-mail, and we will commence the production
    process immediately.
    Orders placed directly through our online ordering system allow a complete review of your ordering details, along with our Terms and Conditions. Therefore, online orders do not require a Confirmation Letter email.

  • Producing your order correctly & on time. Once we have obtained your
    approval on the order confirmation described above, we will produce your order
    within the following time frames:

              Buttons 5 days or less
              Custom Lapel Pins 7 to 10 days
              Challenge Coins 10 days or less
              Woven Imprinted Lanyards 14 days or less
              Embroidered Patches 14 days or less
              Specialty Lapel Pins* 14 to 21 days
              Nylon Imprinted Lanyards 18 to 21 days

    *Offset Printed lapel pins require 14-16 days to manufacture. 3-D molded lapel pins require 14-21 days to manufacture. Zinc Alloy
    lapel pins require 16-18 days to manufacture. Dual-Plated lapel pins require 18-21 days to manufacture. Blinking or LED-lighted
    lapel pins require 14-16 days to manufacture.

    Large or specialty orders may require additional production time. Replacement
    orders are subject to the same production time frames (as set forth above) as the
    original order. For more information, please speak to your sales representative.
    Your finished order will be shipped via UPS Priority International Air Service (at
    no additional cost to you for orders to be shipped to the United States) directly to
    the address you specify.

    Listening to you! We want this to be the best experience you have ever had when
    ordering custom promotional products! If you have concerns, constructive
    criticism, or compliments, we’d love to hear from you. Phone us toll-free at 1-
    866-467-3423 or contact us via email at

    You are responsible for:

  • Legal ownership of any and all logos, trademarks and copyrights. By
    submitting your design to Patches Express, you warrant that you have the legal
    right to reproduce (or have reproduced) any logos or other images associated with
    your order. You also certify that the production of any images you submit does
    not infringe on any other person/entity’s intellectual property rights.

  • Giving due attention to the proof provided. Once you receive the digital proof,
    carefully review it in detail. Please give special attention to (1) the design you
    have chosen, (2) the spelling of words you have chosen, and (3) the colors you
    have chosen. If there are no changes or corrections to your proof, return your
    approval to us via email. This is your signal to us that the order has been
    Because we are producing a custom-made product with no market
    available for cancelled orders, an approved order may not be cancelled for any

  • Shipping Your Product. Its our goal to have your product delivered to you on or
    before the date you need it. We hope you understand, however, that we cannot
    guarantee our deliveries nor be held responsible for delays in shipping which are
    beyond our control, such as inaccurate/undeliverable address information,
    U.S./Foreign Customs procedures, the misrouting of your package by UPS, or the
    unavailability of the addressee. In addition, there will be a shipping charge if the
    product is to be shipped to a location outside of the United States.

    Legal Details:

    All sales are final. Due to the custom nature of the products we manufacture, all sales are
    final. Once an order has been placed, it may not be canceled for any reason.
    Patches Express does not issue refunds, give credits or offer discounts. As mentioned
    previously, if one of the products we manufacture is found to be defective, we will gladly
    replace it (at no additional charge to you). We only require that you submit your written
    claim of defective product to us within 30 days of receipt.

    Binding Agreement. This agreement is the entire agreement between Patches Express and our customers and supersedes any other communications via email or telephone with respect to this promotional products order.

    Disclaimer of Warranty. WE DO NOT WARRANT OR GUARANTEE THE

    In the event that a legal dispute arises, it is agreed that the exclusive jurisdiction and
    venue for such a dispute is Orange County, Florida, USA., and that the prevailing party is
    entitled to an award of reasonable attorney’s fees before trial or hearing, during trial or
    hearing, after trial or hearing, and/or appeal. Should Patches Express be named in a
    copyright/trademark infringement lawsuit arising out of Patches Express’ use of a
    copyright/trademark protected item provided by you for use in your product, you agree to
    indemnify Patches Express for any damages and/or litigation-related expenses borne
    by Patches Express.

    All of the products displayed on this web site containing corporate logos or registered
    trademarks are shown only to illustrate the reproduction capabilities of Lapel Pins
    Express. Purchase of merchandise from Patches Express in no way, shape or form
    grants you permission to reproduce logos, nor does it transfer, grant or lease ownership of
    any logos or trademarks to you.

    We look forward to working with you, now and in the future!